Terrace View earns five-star quality rating

The Centers for Medicare and Medicaid Services (CMS), part of the Department of Health and Human Services has determined that ECMC’s Terrace View Long-Term Care Facility has earned a five-star rating for overall quality.

Terrace View, opened in February 2013, is one of only 17 nursing homes in Western New York rated by CMS with five stars for overall quality. The CMS rating for Terrace View is posted as of July 24thon CMS’s Nursing Home Compare website.

“We are thrilled that Terrace View received a 5-star rating from CMS. This is the first time in Terrace View’s history to receive this top rating. Terrace View has been on a steady journey since 2014 to increase its star rating, and the entire organization has been focused toward achieving this five-star rating,” said Thomas J. Quatroche Jr., Ph.D., ECMC President and CEO.

“Thanks to their dedication and commitment to excellence, this rating reflects the Terrace View caregivers’ collective focus on superior customer service, high quality care, safe resident practices and, most of all, compassionate care for every resident.  With very medically complex patients, with an average age of 68, this is a significant achievement.  This affirmation of the quality of care at Terrace View is another example of the ECMC Family’s dedication and passion for those we serve.”

Terrace View, for which current residents had design input, is 275,500 square feet on five levels.  It contains three floors of 96 skilled nursing beds each; one floor containing 66 sub-acute rehab beds; a 20-bed ventilator unit and 16-bed behavioral intervention unit — for a total of 390 beds.

The building is connected to the existing hospital and to other facilities on the ECMC campus via a corridor used to transport patients and residents in need of varying degrees of medical care.